FAQ

About KAPOK KNOT

• Where does the name Kapok Knot come from?
  Our brand name KAPOK KNOT comes from the idea that we use fibers from the Kapok tree to "knot" together materials to create eco-friendly products.
• What does the logo design mean?
  The Kapok Knot logo is a Mizuhiki knot. This ancient Japanese art form uses a knotted obi cord to adorn gifts and symbolizes a long-lasting hope for repeated good. And that’s exactly what we wish for our planet, our Kapok Knot partners, and you.

About Kapok

• Where is the country of origin of Kapok?
  The Kapok trees we use can be found all over Indonesia, especially in Java. It is also known as Java cotton.
• What is Kapok?
  Kapok is the name of the tree and the seedpod that can be found all over the world. It is heavily cultivated in Asia and can be used as an alternative to down. While difficult to spin, the cotton of the Kapok seeds are getting popular for their functionality and eco-friendliness.
• What are the characteristics of Kapok?
  It is a cottony fiber that is super soft, lightweight, absorbs moisture, allergy-friendly and can compress easily.
• What are the uses of Kapok fiber?
  Kapok is a very high functioning fiber and has been used in textiles, such as bedding, zafu.
• Why was Kapok not used in clothes in the past?
  Companies in the past had a difficult time commercializing the material as the fibers harvested from the Kapok seeds are known to be very short, thus making it difficult to be spun or turned into thread.
• Why did Kapok come to be used in clothes now?
  After years of research and development with major companies, we are happy to announce the release of Kapok Down.

About products such as KAPOK KNOT coat & jacket

• Where do you make your KAPOK KNOT coat & jacket?
  All products are made in Japan.
• Who invented the KAPOK KNOT coat & jacket?
  Kishow Fukai, is the founder of Kapok Knot. When he was introduced to Kapok in the end of 2018, he felt that it was fate, and started the brand concept of ‘KAPOK KNOT’.
• What do you mean by the phrase "KAPOK KNOT coat & jacket are a cyclical outfit?
  Kapok Down refers to the cotton that comes from the fruit of the kapok tree. Although it is derived from plants, the trees themselves are not used, so there is no need to cut down the trees. As the demand for kapok increases, it will create a cycle of jobs and support forest conservation in Southeast Asia.
• Can I wash my KAPOK KNOT coat & jacket at home?
  You can wash it at home, up to 104°F, by hand. In this case, please use a laundry net. When ironing, please use a protective cloth at a low temperature (up to 230°F).
• Can you elaborate on the size notation?
  Please refer to the size specs table.
• Can you send me a catalog of your products?
  We do not have a catalogue, please refer to our website and social networking pages (Instagram, Facebook).
  US website：https://kapok-knot.com/en
  Instagram：https://www.instagram.com/kapok_knot_us/
  Facebook：https://www.facebook.com/KAPOK-KNOT-US-100219751748470/
• Are you planning to roll out new colors for the KAPOK KNOT coat & jacket?
  New products will be available in winter '20.

Ordering, Payment and Shipping at the Online Store

• How much does shipping cost?
  Shipping is a flat rate of $50        
• What are my payment options in the online shop?
  We accept Visa, Master and AMEX, Apple Pay, Google Pay, Shop Pay and Amazon pay.
• Do your items ship from the USA?
  We currently ship all items from Japan.
• Do I need to be at my shipping address when my packaged is delivered?
  Yes, a signature is required to receive Kapok packages.
• How long does shipping take?
  Standard shipping times differ by destination:
  —USA within 5-10 business days
• Can I cancel or change my order after I have placed it?
  Due to our quick processing time, we are unable to make changes or cancellations once the order is submitted. If you are unhappy with the products that were purchased, please reference our return policy.

About returns and exchanges

• What should I do if there is a mistake or damage to an item?
  Sorry, please return the item. We will send you a replacement after we have confirmed the mistake or damage.
• How long after purchase can I make a return?
  If you are unhappy with the items you received, we have a 20-day return policy. This means you have 20 days after receiving your item to request a return, providing they are in original resalable condition.
• How long does it take for my refund to be processed?
  Please wait 5-10 business days for it to show up on your bank account.
• I've removed the tag from an item, can I return or exchange it?
  We cannot accept returns or exchanges if the product tag has been removed.
• Can I get my shipping fees back?
  Once item is successfully returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.

Other

• What percentage of the product price is used for planting kapok trees?
  We strive for sustainability in our materials and practices, and we contribute 1% of our sales to environmental efforts.
• Do you have a referral or affiliate program?
  At this time we currently do not have a traditional referral campaign or an affiliate program.
  However we do have an ambassador program. If you are someone who is passionate about the brand, cares for the environment, and is all for sustainability email us at partnerships@kapok-knot.com
• How can I purchase a gift card?
  We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.