Important notice and apology regarding white and light colored products
Thank you very much for your continued patronage.
It has been confirmed that brown stain-like stains remain on our white and other light-colored fabric products when washed.
In particular, this situation has been confirmed for the following products.
・Ladies air smooth shirt (down shirt) / white x gray
・Unisex quilted coat / white
Although we are currently investigating the cause, there is a possibility that it may be due to seepage from the raw kapok cotton.
Kapok is a 100% natural material that does not use chemical solvents even for raw cotton.
There is a possibility that something like this will appear.
In addition, it has been found that the stains that appear can be removed by washing with water and dehydrating. We apologize for the inconvenience, but we recommend the following washing method for customers who have purchased this product.
・How to dehydrate light-colored shirts and air smooth shirts ① For these two products, we recommend hand-washing the washing machine.
After that, it is important to thoroughly spin the washing machine.
② When washing by hand, be sure to dehydrate thoroughly.
Insufficient dehydration may cause stains.
③If a stain appears, it can be removed by washing with water.
Please wash with confidence.
④For drying method, we recommend laying it flat or drying it in the shade.
Please use hangers that do not lose their shape.
Click here for details on how to wash
If you have any other questions, such as stains not coming off, please contact us.
Please feel free to contact our customer support (help@kapok-knot.jp).
We deeply apologize for the inconvenience and inconvenience caused to our customers. We also appreciate your understanding and cooperation regarding the above notice.
It has been confirmed that brown stain-like stains remain on our white and other light-colored fabric products when washed.
In particular, this situation has been confirmed for the following products.
・Ladies air smooth shirt (down shirt) / white x gray
・Unisex quilted coat / white
Although we are currently investigating the cause, there is a possibility that it may be due to seepage from the raw kapok cotton.
Kapok is a 100% natural material that does not use chemical solvents even for raw cotton.
There is a possibility that something like this will appear.
In addition, it has been found that the stains that appear can be removed by washing with water and dehydrating. We apologize for the inconvenience, but we recommend the following washing method for customers who have purchased this product.
・How to dehydrate light-colored shirts and air smooth shirts ① For these two products, we recommend hand-washing the washing machine.
After that, it is important to thoroughly spin the washing machine.
② When washing by hand, be sure to dehydrate thoroughly.
Insufficient dehydration may cause stains.
③If a stain appears, it can be removed by washing with water.
Please wash with confidence.
④For drying method, we recommend laying it flat or drying it in the shade.
Please use hangers that do not lose their shape.
Click here for details on how to wash
If you have any other questions, such as stains not coming off, please contact us.
Please feel free to contact our customer support (help@kapok-knot.jp).
We deeply apologize for the inconvenience and inconvenience caused to our customers. We also appreciate your understanding and cooperation regarding the above notice.
